FAQs
How does the TrackTec Tracking Card work?
Pair your TrackTec Tracking Card with the Apple Find My app on a compatible Apple device. Use the app to play a sound when the card is nearby or view its reported location through the Find My network.
Is the Card compatible with non-Apple devices?
This TrackTec Tracking Card works with the Apple Find My app and is designed for compatible Apple devices. It is not designed to pair with Android phones.
How does location reporting work?
The Apple Find My network can help report your card’s location when nearby participating Apple devices detect it. Location updates depend on network coverage and device availability.
How slim is the design of the Card?
TrackTec Tracking Card features an ultra-slim design, measuring just 1.8mm thin. It seamlessly fits into your wallet, purse, Passport or Car without adding bulk or discomfort.
Can I track multiple items with the Tracking Card?
Each TrackTec Tracking Card helps you locate the item it is placed in. To track several belongings separately, use a separate card for each item and add each card to the Apple Find My app.
Does the Card require charging?
Yes. The TrackTec Tracking Card is rechargeable using wireless charging. Check the battery level in the Find My app and recharge when needed.
Where is TrackTec Shipped from?
TrackTec ships from Melbourne, Australia. See our Shipping Policy for delivery information, or contact us to discuss local pickup.
Is it waterproof?
How can I contact customer support for assistance?
For any inquiries or assistance regarding TrackTec products, including the Tracking Card, please reach out to our customer support team via email at contact@tracktec.com.au or through our website’s contact form. We’re here to help!
